Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@atleticoottawa.club. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@atleticoottawa.club.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International Orders: Customs & Duties Notice
Atlético Ottawa ships proudly from Ottawa, Canada. For fans ordering from outside Canada, please note that your order may be subject to customs duties, import taxes, and tariffs set by your country's government. These charges are determined by your local customs authority and are not included in the price of your gear or in shipping costs at checkout.

Any applicable fees will be collected by the courier or postal service upon delivery. Atlético Ottawa is not responsible for customs delays or additional charges once your order leaves Canada.

Questions about potential fees? We recommend checking with your local customs office before placing your order.